How long will it take for me to receive my order?
Upon verification of your payment, we will take 1-2 working days to pack and arrange for dispatch of your order via our delivery service partners.
The time taken for your order to reach you will depend on the mode of delivery you have chosen. Do note that delivery times might be delayed during peak seasons. If you need your order urgently, we highly recommend self-collection. Please refer to the delivery times below (for non-peak):
- Self-collection at our warehouse: 1 working day
- Standard courier: 2 to 3 working days after pick up.
What are the shipping rates?
All local orders are shipped via standard courier at a flat rate of $4. Standard courier service is complimentary for orders above $60.
|Shipping Type||Flat Rate|
$4 SGD (Complimentary for orders above $60)
Can I track my order?
An email will be sent to you when your order has been shipped with the tracking number or through your Orders page.
Do you ship internationally?
To all our international friends, we appreciate your support for Kindred Teas! We offer international shipping to customers outside of Singapore. However, shipping rates will vary according to the destination and total weight of the package. During check out, you will be given options as to which delivery service you would like to opt for.
It has been more than the stipulated delivery time and I have yet to receive my order. What should I do?
Please do not hesitate to contact our customer care team via email or through the Contact Us page, and we will gladly assist you in tracking your order. Please note that as we outsource our deliveries to third party service providers, we cannot guarantee that your parcels will be delivered as per your request.
Can I collect my orders via meet up?
If you wish to collect your order, kindly email us at firstname.lastname@example.org to arrange for a pick up at our warehouse. Our address is situated at 3 Soon Lee Street #03-08 Pioneer Junction Singapore 627606. You may collect your order 1 working day after your payment has been verified, between 9am and 6pm.