Frequently Asked Questions

What is tea?

There are 6 types of true tea. These are made from the evergreen plant, Camellia Sinensis. There are two main varieties of Camellia sinensis - Camellia sinensis var. sinensis, and Camellia sinensis var. assamica. Both varieties produce teas with different flavours and attributes. The true teas are white tea, green tea, oolong tea, black tea, pu erh and yellow tea. Herbal teas are not true teas. They are referred to as tisanes. Tisanes are made from the infusion of herbs, spices or other plant material in hot water.

Where do your teas come from?

We source our teas from all over the world. We work closely with our suppliers to ensure that all our teas adhere to the highest levels of quality and taste before they are selected as part of our collection.

How long does your tea stay fresh?

This depends on each tea blend. However, the average shelf life of teas is a good 2 years or before the best before date indicated. To keep your teas fresh, we recommend storing them in an airtight container, in a cool and dry environment, away from any odours or direct sunlight.

What is the caffeine content of tea?

All true teas contain varying levels of caffeine, from as low as 30mg to 90mg per cup. This level is determined by the type of tea, growing methods and how it was brewed. Thus, we are unable to generalise the caffeine content of each tea. For caffeine-free alternatives, we recommend our herbal teas.

Why do you use flavourings for your teas?

Although most teas are delicious unflavoured, the use of flavours is a way to come up with innovative and flavourful teas that are suitable for all taste buds. We are careful to use minimal flavourings in our teas.

Are your teas calorie and sugar-free?

Most of our teas contain close to or no calories and sugar.

Is it safe to drink tea during pregnancy and breastfeeding?

We suggest consulting your doctor if you have any concerns about drinking teas or infusions during pregnancy or whilst breast feeding. All of our teas have detailed ingredient lists so that you are able to make informed decisions.

Why do you use pyramid tea bags instead of normal teabags?

Tea dust or fannings are used in normal tea bags. They produce a quick and strong brew, but oftentimes, at the expense of quality and flavour. Our pyramid tea bags contain whole leaves to ensure that the character of the teas are in no way compromised. As pyramid tea bags provide sufficient space for the teas to brew, you are able to get a much better brew with the convenience of a standard tea bag. To make things even better, our pyramid tea bags are made out of environmentally friendly and biodegradable plant material.

What are the payment methods accepted by Kindred Teas?

We accept the following payment methods:

  • Paypal
  • Internet banking and ATM transfers
  • Credit/debit card including Visa, Mastercard
I have a discount code. How do I use it?

Key in the discount code when checking out and the discount code will be applied.

Do you sell your teas wholesale?

Yes, we do! We provide discounts for orders of 50 units and above. Do contact us for a quotation on your wholesale order.

Shipping Information

How long will it take for me to receive my order?

Upon verification of your payment, we will take 1-2 working days to pack and arrange for dispatch of your order via our delivery service partners.

The time taken for your order to reach you will depend on the mode of delivery you have chosen. Do note that delivery times might be delayed during peak seasons (e.g. New Year, Christmas). Self-collection is by-appointment only. Please refer to the delivery times below:

  • Self-collection at our warehouse: 1 working day
  • Standard courier: 2 to 3 working days after pick up.
What are the shipping rates?

All local orders are shipped via standard courier at a flat rate of $3.50. Standard courier service is complimentary for orders above $50.

How do I track my order?

An email will be sent to you when your order has been shipped with the tracking number or through your Orders page.

Do you ship internationally?

To all our international friends, we appreciate your support for Kindred Teas! We offer international shipping to customers outside of Singapore. However, shipping rates will vary according to the destination and total weight of the package. During check out, you will be given options as to which delivery service you would like to opt for.

I would like to send my friends some teas. Do I have to make separate orders?

Yes, each order you make is only for one delivery address. For example, if you would like to send 2 friends gifts, you will have to make 2 separate orders.

It has been more than the stipulated delivery time and I have yet to receive my order. What should I do?

Please do not hesitate to contact our customer care team via email or through the Contact Us page, and we will gladly assist you in tracking your order. We ask for your patience and to only contact us regarding late deliveries, only if it has been more than 5 working days since your order was placed.

Can I self-collect my order?

If you would like opt for self-collection, do drop us an email so that we may assist you. Self-collection will be by appointment only, on weekdays from 9am to 6pm. We are closed on weekends and public holidays.

How do I leave a message for the recipient?

Please purchase a "Personalised Greeting Card" (under our Gifts collection) and key in your message (max. 50 words). Do not use the "Order notes" box in the shopping cart for messages.

How are your orders packaged?

All orders are packed in kraft mailing boxes, and sealed with our logo sticker to prevent any tampering of our parcels. We do not have any gift boxes at the moment.